The owner of the online store luminaglow.ee (hereinafter the Online Store) is Finteks OÜ (registration code 14544175)

Validity of the sales contract, product and price information

The terms of sale apply to the purchase of goods from the Online Store.

The prices of the products sold in the online store are indicated next to the products. The price includes a fee for delivering the goods. All prices of goods sold in the online store are in euros.

The fee for delivering the goods depends on the location of the buyer and the method of delivery. The delivery fee is displayed to the buyer when completing the order.

Information about the product is provided in the Webshop directly next to the product.

 

Forming the order

To order the goods, you must add the desired products to the shopping cart. To complete the order, you must fill in the required data fields and choose the appropriate method of product delivery. The amount of the fee is then displayed on the screen, which can be paid securely through the following payment methods:

  • Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank

NB! When paying with a bank link, be sure to press the "Back to the merchant" button on the bank's page.

Payments are mediated by Montonio OÜ. Payment is made outside the Webshop in a secure environment - when paying with a bank link, in the secure environment of the respective bank, and when paying with a credit card, in the secure environment of Montonio OÜ. The seller does not have access to the customer's bank and credit card data. The contract enters into force from the receipt of the amount to be paid to the online store's current account.

The owner of the online store is the responsible processor of personal data and forwards the personal data necessary for making payments to the authorized processor Montonio OÜ.

If the ordered goods cannot be delivered due to the end of the goods or for some other reason, the buyer will be informed of this as soon as possible and the money paid (including the costs of delivering the goods) will be returned without delay, but no later than within 14 days of sending the notice.

 

Delivery

The goods can be picked up from the parcel machine selected at the checkout.

The shipping costs of the goods are borne by the buyer, and the corresponding price information is displayed next to the shipping method.

 

Right of withdrawal

After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days.

The right of withdrawal does not apply if the product subject to the contract is:

  1. thing, the price of which depends on the fluctuation of the financial market, which cannot be influenced by the Seller and which may appear during the withdrawal period;
  2. a thing that is made taking into account the User's personal needs;
  3. a thing that is made according to the conditions provided by the User;
  4. a thing that spoils or ages quickly;
  5. an item in a sealed package that is not suitable for return for health protection or hygiene reasons and if it has been opened after delivery;
  6. a thing which, due to its nature, is mixed or combined with another thing after the transfer in such a way that they can no longer be separated from each other;
  7. performing urgent repair, maintenance or service work, if the consumer has ordered the company to come to the place for this purpose. Including courier service if already provided;
  8. delivery of the goods in a closed case by the manufacturer, if the consumer has opened the case;

The right of withdrawal does not apply if the buyer is a legal entity.

In order to use the 14-day right of return, the ordered goods must not be used in any other way than is necessary to make sure of the nature, characteristics and functioning of the goods in a way that is allowed for testing the goods in a physical store.

If the goods have been used for purposes other than what is necessary to verify the nature, characteristics and functioning of the goods, or if they show signs of use or wear, the Online Store has the right to reduce the refundable fee according to the decrease in the value of the goods.

In order to return the goods, a statement of withdrawal from the purchase of the goods must be submitted to the e-mail address info@luminaglow.ee within 14 days of receiving the goods at the latest.

The cost of returning the goods is borne by the buyer, unless the reason for the return lies in the fact that the product to be returned does not correspond to the one ordered (e.g. a wrong or defective product).

The buyer must return the goods within 14 days after submitting the application or provide proof that he has handed over the goods to the carrier of the goods within the aforementioned period.

The online store will return all fees received from the buyer under the contract to the buyer immediately upon receipt of the returned goods, but no later than 14 days after receiving the assessment withdrawal statement.

The Online Store may refuse to issue refunds until it has received the item that is the subject of the contract or until the buyer has provided evidence that it has returned the item, whichever occurs first.

If the buyer has explicitly chosen a delivery method other than the cheapest usual delivery method offered by the Online Store, the Online Store does not have to refund the cost to the consumer that exceeds the cost associated with the usual delivery method.

The online store has the right to withdraw from the sales transaction and demand the return of the goods from the buyer if the price of the goods in the online store is marked significantly below the market price of the goods due to an error.

 

The right to file a claim

The online store is responsible for the non-compliance of the goods sold to the buyer with the contract conditions or a defect that already existed at the time of handing over the item and that appears within two years from the handing over of the goods to the buyer. Within the first six months from the delivery of the item to the buyer, it is assumed that the defect was already present at the time of delivery of the item. It is the Webshop's responsibility to refute the corresponding assumption.

The buyer has the right to contact the online store within two months at the latest if a defect appears, by sending an e-mail to the address info@luminaglow.ee.

The online store is not responsible for defects that have occurred after the goods have been handed over to the buyer.

If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If it is not possible to repair or replace the goods, the Webshop will return all fees associated with the sales contract to the buyer.

The online store responds to the consumer's complaint in writing or in a form that enables written reproduction within 15 days.

 

Direct marketing and personal data processing

The online store uses the personal data entered by the buyer only to process the order and send the goods to the buyer. The online store transmits personal data to companies providing transport services in order to deliver the goods.

The online store sends the buyer newsletters and offers to the buyer's e-mail address only if the buyer has expressed his wish to do so by entering an e-mail address on the website and has indicated his wish to receive direct mail notifications.

The buyer can opt out of offers and newsletters sent to e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.

 

Solving arguments

If the buyer has complaints about the Online Store, they must be sent to info@luminaglow.ee

If the buyer and the Online Store cannot resolve the dispute by agreement, the buyer can appeal to the Consumer Disputes Committee. You can familiarize yourself with the procedural conditions and submit an application here. The competence of the Consumer Disputes Committee is to resolve disputes arising from the contract concluded between the buyer and the Online Store. Review of the buyer's complaint by the commission is free of charge.

The buyer can turn to the European Union consumer dispute resolution platform.